Xerox (XRX: Quote) said it would acquire WDS, a firm that provides technical support, knowledge management and related consulting to wireless telecommunication brands. WDS uses a proprietary cloud-based platform known as GlobalMineTM to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types.
The UK-based WDS has more than 2,000 employees in the United States, United Kingdom, South Africa, Singapore, Australia and New Zealand.
With the help of over 48,000 call center employees who support clients in 150 locations, Xerox said it is handling more than a million consumer interactions every day through the phone and Web.
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by RTT Staff Writer
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