Tata Communications Ltd. Said it had signed a strategic voice solutions agreement with UPC Wholesale, under which the former will provide UPC Wholesale with access to its IP voice switching platform and associated support systems.
The company said this provision would enable UPC Wholesale, the European carrier with true local presence and a wholly-owned subsidiary of Liberty Global, Inc., to integrate its different existing voice networks into one single, next-generation platform, saving costs which UPC Wholesale can pass on to its customers.
By gaining access to Tata Communications' advanced voice routing and traffic management tools and systems, UPC Wholesale will be able to implement and centralize the processes needed to better manage operational costs and the quality of international calls for its customers, the company said.
UPC Wholesale will continue to benefit from Tata Communications' on-going investments in systems and processes to improve voice call quality. In this past year, the company has implemented a continuous Mean Opinion Score (MOS) voice quality testing and tracking tool to ensure consistent quality across its network, and a direct transit service to improve roaming quality and enable end-to-end HD voice.
Tata Communications has also deployed the industry's first near-real-time Fast Answer Supervision (FAS) detection and remediation solution and real-time fraud monitoring and prevention tool for its customers. This helps improve end-user experience through the elimination of incorrect billing caused by FAS which occurs when providers terminate calls fraudulently.
At the BSE, Tata Communications shares are currently trading at Rs.225.60, down 1.93 percent from the previous close.
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