Even as outrage continues over a man being forcibly removed from an overbooked United Airlines flight, news has emerged about another passenger being bumped off an overbooked Air Canada flight. But this time, the passenger is a ten-year-old boy.
The boy was due to travel on holiday with his family from Charlottetown, Prince Edward Island, to Costa Rica in March. His father, Brett Doyle, had booked four tickets for the trip in August 2016.
A day prior to the flight's departure, Doyle was unable to book a seat for his son, Cole, when he tried to check in his family online. The parents then went to the airport to sort out the problem, but was told the flight was oversold and their son had been bumped.
They were also told by the agent that even if one of the adults traveling with their party gave up their seat for the boy, it could not be guaranteed that the seat would go to the boy itself.
The family then scrambled to catch another Air Canada flight out of Moncton airport to meet the Costa Rica flight in Montreal, but the flight was later canceled. They were thus forced to drive to Halifax to catch a connecting flight and stay overnight in a hotel.
Air Canada has apologized to the Doyle family for the incident.
"We are currently following up to understand what went wrong and have apologized to Mr. Doyle and his family as well as offered a very generous compensation to the family for their inconvenience," a spokeswoman for Air Canada said.
The Doyle family was offered a C$2,500 voucher that expires in a year and was also told the airline may cover their expenses.
The incident highlights the airline industry's controversial practice of overbooking flights.
Last week, a video showing a passenger being violently dragged off a United Airlines flight sparked outrage on social media. Videos of the incident posted online by other passengers showed the passenger screaming and bleeding from the mouth as officers physically dragged him off the overbooked flight.
In another incident, United Airlines has bumped an engaged couple from a flight, while on their journey for their marriage.
by RTT Staff Writer
For comments and feedback: firstname.lastname@example.org