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Walmart Unveils Mobile Express Returns Starting Early November - Quick Facts

Wal-Mart Stores Inc. (WMT) Monday announced the introduction of Mobile Express Returns, which combines Walmart's more than 4,700 locations with the Walmart app to make returning an item fast, easy and even a little enjoyable.

The company said the new simplified returns process will be available starting in early November for items sold and shipped by Walmart.com, followed by store purchases in early 2018.

Walmart is also working to create a similar streamlined returns process for items sold by third-party sellers on Walmart.com.

Using Mobile Express Returns, customers can complete the returns process in just two simple steps. They need to initiate the return using the Walmart App. Select the Walmart transaction and item or items to return and follow the prompts to start the return process. Then, at the store, fast-track through the line via the Mobile Express Lane at the Customer Service Desk. Scan the QR code displayed on the card reader with the Walmart app, and then hand the item to the associate.

Refunds will be credited to customers' payment account as soon as the next day, and they will no longer have to send off their product and wait days for an online return to be credited.

Additionally, as early as December, customers returning select items will see an option in the Walmart app allowing them to instantly receive their refund without even making a trip to the store to physically return the item.

This offer will initially be available on select household items, such as shampoo and color cosmetics, with other items to be added over time.

Daniel Eckert, senior vice president, Walmart Services and Digital Acceleration, Walmart U.S., said, "We know that returning an item and waiting for a refund, especially for a product purchased online, isn't always seamless, so we've completely transformed the process for our customers - whether they are shopping in stores or at Walmart.com."

by RTT Staff Writer

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