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Friendly Skies: The Ten Airlines That Actually Get It Right

Bestairlines 041917

The air travel industry has always struggled to earn a good reputation for customer service, but frankly, there are several issues related to customer satisfaction that are beyond the control of airlines.

Security issues and airlines' dependence on the volatile fuel market are challenging issues that are beyond the control of the air travel industry. As long-distance travel can be stressful, keeping customers happy and satisfied throughout their journey is a herculean task.

Earlier in April, a video showing a passenger being violently dragged off a United Airlines flight sparked outrage on social media and highlighted the airline industry's controversial practice of overbooking flights.

Although you wouldn't know it from recent headlines, the international airline industry has seen a significant improvement in passenger satisfaction. Lower fuel costs have enabled airlines to reinvest profits on enhancing their in-flight services.

The fall in oil prices have resulted in lower fuel costs and led to lower ticket prices. Flight cancellations have decreased, while on-time arrivals have increased and amenities like free in-flight snacks have made a comeback.

Travel & Leisure, a publication dedicated to travel, generates a list of top airlines each year, as voted by its readers. Factors measured in this survey include cabin comfort, in-flight service, quality of food, value for money, and customer service.

Some of the carriers have come out with flying colors by treating every passenger like a cherished customer.

CLICK HERE for the list of the top ten airlines for customer service. They all have something in common -- none are from the U.S.

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