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Canada's New Air Passenger Protection Regulations Effective From Today


Canada's new regulations that provide extra protection for airline passengers will kick in Monday, July 15.

The new rules from the Canada Transportation Agency, which has received severe backlash from industry and consumer advocates, requires airlines to compensate passengers up to $2,400 if they are bumped from a flight.

The new regulations require airlines to meet certain obligations towards passengers, including communicating to passengers, in a simple, clear way, information on their rights and recourses and regular updates in the event of flight delays and cancellations. They have to provide compensation of up to $2,400 for bumping a passenger for reasons within the airlines' control.

Airlines will have to ensure passengers receive prescribed standards of treatment during all tarmac delays and allowing them to leave the airplane, when it's safe to do so, if a tarmac delay lasts for over three hours and there is no prospect of an imminent take-off.

Airlines will have to compensate for lost or damaged baggage of up to $2,100 and a refund of any baggage fees.

"This is an important day for the millions of Canadians who take flights to see family and friends, visit new places, do business, or seek medical treatment. The Air Passenger Protection Regulations establish clear, fair, balanced obligations that will help ensure fair treatment when people travel by air - whether they're flying from, to or within this vast country," said Scott Streiner, Chair and CEO of the Canadian Transportation Agency.

Meanwhile, the International Air Transport Association and several airlines claim that the new regulations violate international agreements and Canada is overstepping its authority. It is asking a federal court to invalidate the new rules.

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