The Internal Revenue Service announced that during its modernization efforts in the past year, it has made significant progress, including scanning 225 times more forms than in 2022 and enabling taxpayers to reply to an additional 51 forms and letters online.
In a press release Wednesday, the IRS claimed to have delivered dramatically improved service in Filing Season 2023. IRS achieved an 87 percent Level of Service on its main taxpayer help line. Through the end of Filing Season 2023, IRS answered 3 million more calls, cut phone wait times to three minutes from 28 minutes, and served 140,000 more taxpayers in-person.
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by Joji Xavier
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