Thursday, Jacada Ltd. (JCDA), a unified desktop and process optimization solutions provider, announced signing a material enterprise license agreement with the mobile and broadband communications services provider Telefónica O2 UK (TDE.L).
As per the deal, Jacada would allow Telefónica to standardize the Jacada Unified desktop solution throughout the company's UK customer service operations. The major part of the revenue from the contract will be recognized in the current quarter.
Jacada said the current deal expands the partnership between the companies that began in 2007, when Jacada streamlined and automated critical call processes within the UK Pay and Go division.
Cheryl Black, customer service director for Telefónica, said, "the Jacada solution has allowed us to have automated and simplified call center processes, resulting in a better customer experience and lower operating costs."
JCDA closed Wednesday, at $2.25 on the Nasdaq.
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