International Business Machines Corp. (IBM) announced a services agreement with LINA Korea, a Korean subsidiary of insurer CIGNA (CI), to develop a new technology platform and system as part of a project to improve marketing and sales capabilities.
Under the agreement, IBM will provide an overall information technology solution including IBM hardware and software, as well as software support services for the development of the new telemarketing system based on an open industry standards and technology architecture. The project will encompass an enterprise-wide system upgrade, which will be adopted as the standard telemarketing system for other LINA offices in the Asia-Pacific region.
IBM will provide software including IBM DB2 database management, WebSphere Application Server, Tivoli software for IT business service management, Lotus Sametime for collaborations, Datastage for data quality management and Rational development tools. The solution will run on IBM Power System p6 570 and Virtual Tape Library (VTL).
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