The U.S. Department of Transportation's latest Air Travel Consumer Report (ATCR) shows there was a 15.6 percent decrease in air travel service complaints from August to September. However, complaints are more than 380 percent above pre-pandemic levels in September 2019.
The Air Travel Consumer Report (ATCR) on airline operational data is compiled for the month of September and 3rd quarter 2022 for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters.
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by Joji Xavier
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