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DOT Proposes New Law Requiring Airlines To Cover Expenses, Compensate Stranded Passengers

The U.S. Department of Transportation has announced plans to launch a new rulemaking that is aimed at requiring airlines to provide compensation and cover expenses for amenities such as meals, hotels, and rebooking when airlines are responsible for stranding passengers.

After a two-year DOT push to improve the passenger experience, the ten largest airlines in the United States guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations as part of the Department's Airline Customer Service Dashboard.

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by Joji Xavier

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