Despite an uncertain global economic environment, the Indian IT-BPO industry is estimated to have grown 19 percent, with revenues of $76 billion in 2010,11, software industry body National Association of Software & Services Companies (Nasscom) said on Wednesday.
The industry has once again exhibited buoyancy and maturity, reflected through a strong customer demand, it said.
"Pent-up demand for IT-BPO services, return of discretionary spending, new business models that encouraged first time buyers, and re-invented value proposition for existing customers, were the key drives for the industry performance," Nasscom president Som Mittal said in a statement.
Exports continued to be the mainstay of the industry with revenues of $59 billion, growing at 18.7 percent, while the domestic market witnessed steady growth of 16 percent.
For FY12, the software and services growth is expected to grow at 16-18 percent with $68-70 billion in revenues. The domestic market is estimated to grow by 15-17 percent with revenues of Rs 90,000-92,000 crore.
"Domain expertise, process excellence, the ability to leverage technology to enhance operating efficiencies, greater scalability are becoming paramount in ensuring the long-term success of the global sourcing model and a major differentiating factor among countries. India is a front runner in imbibing these multipliers into its value proposition." Mittal said.
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May 08, 2026 15:50 ET Manufacturing and services sector survey results and labor market data from main economies were the highlight on the economics news front this week. Factory orders and jobs report dominated the news flow in the U.S. Similarly, industrial production data from German garnered attention in Europe. In Asia, purchasing managers’ survey results from China and the central bank decision from Australia were in focus.