Delta Air Lines, Inc. said it will offer fast, free Wi-Fi to all customers on board most domestic mainline flights beginning February 1, in partnership with telecom major T-Mobile. The airline also announced plans to bring free Wi-Fi on international and regional aircraft by the end of 2024.
CEO Ed Bastian, at Consumer Electronics Show or CES 2023, unveiled plans to offer free Wi-Fi for SkyMiles Members. The airline will offer the service on more than 700 Viasat-equipped aircraft by the end of 2023, in partnership with telecom major T-Mobile.
Bastian said, "It's free. There's no fine print. We have invested over $1 billion to create this."
Bastian also introduced Delta Sync for exclusive in-flight entertainment.
Delta SkyMiles Members will have exclusive in-flight access to premium entertainment from Paramount+, new destination guides from Atlas Obscura and more in 2023 with Delta Sync.
The company is working with Paramount+ for new in-flight entertainment systems, starting this summer. Passenger preferences will travel with them from flight to flight, and even remember where one left off on a movie.
Delta claims to be the first US global carrier to introduce fast, free Wi-Fi for all as a core element of its customer experience.
Customers can access the free internet service by logging in with their Delta SkyMiles frequent flyer account information.
Mike Sievert, T-Mobile CEO, said, "T-Mobile customers already get free in-flight Wi-Fi and now we're partnering with Delta to bring that experience to all customers — regardless of their wireless provider — so that anyone flying Delta can enjoy online access from takeoff to touchdown."
The company alsoready has loyalty partnerships with Starbucks and Lyft, among others.
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