Pacific Gas and Electric Co. (PG&E) announced that it will issue credits to residential and business customers impacted by the San Francisco power outage on December 20, 2025.
To ensure timely relief, PG&E will automatically apply these credits without requiring customers to take any action. Residential customers will receive a $200 bill credit, while business customers will receive approximately $2,500. The credits will appear on bills under the label "Customer Satisfaction Adjustment."
PG&E stated that the initiative is intended to help offset the inconvenience and disruption caused by the outage. Customers who experienced extended outages may also pursue a separate claims process if they wish.
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