Beijing Infobird Software Co., Ltd said that Dell Inc. (DELL) and Infobird have signed a memorandum of understanding to provide cloud-based call center solutions to customers in China. The two companies are currently negotiating the more definitive agreements for the cooperation.
At the core of this partnership, the two companies aim to provide cloud computing-based, enterprise-level Internet communication platform services to companies in China. Under the partnership, Infobird would provide Qitongbao, an cloud computing-based customer management platform with a contact center as its core, to Dell's existing enterprise clients through Dell's direct sales channels.
Infobird said that the many functions of Qitongbao, such as call center operations, customer management and sales management, can help companies avoid missing any sales opportunities, improve conversion rates of potential customers, monitor quality of service in real-time and manage advertising effectiveness.
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June 12, 2026 17:14 ET Major central bank action was the focus this week in economic news. The European Central Bank became the first major central bank to move in response to the rising inflationary pressures in the backdrop of the conflict in the Middle East. In North America, the U.S. inflation and trade data as well as Canada’s central bank decision gained attention. The Chinese trade data was the main news in Asia.