Air Canada (AC.TO) announced that it has reached a tentative collective agreement with Unifor, the union representing approximately 6,000 of its employees. These include contact centre staff, customer relations teams, concierge services, airport in-terminal agents, and those managing customer journeys across the airline.
The agreement acknowledges the professionalism and contributions of Air Canada's frontline airport and customer service agents. It also establishes a framework to support the airline's future growth while ensuring recognition of the workforce's vital role.
Details of the new agreement will remain confidential until a ratification vote is conducted by Unifor members, which is expected to be completed within the next month. Final approval will also require endorsement by Air Canada's Board of Directors.
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